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Pelter Winery Terms

Terms of use

Terms of use and purchase


  1. The use of the website "Pelter Winery" (hereinafter: the "Site") owned by the company "Pelter Winery" (hereinafter: the "Company") is subject to reading these terms, the delivery terms, the customer club terms and direct mail terms (hereinafter: the "binding documents"), and agreeing to their provisions. Please carefully read these terms and conditions (hereinafter: "the terms") and the other binding documents.
  2. Every visitor and/or user of the website (hereinafter: "the user") and/or anyone performing and/or interested in performing an action on the website (hereinafter: "buyer" or "buyers") undertakes to read the terms and declares that he/she has read the terms, is aware of and agrees to the provisions, and that he/she and/or anyone on their behalf will not have any claim and/or demand and/or complaint, directly and/or indirectly, against the company and/or its owners and/or the website and/or its operators and/or anyone on their behalf.
  3. For the avoidance of doubt, it is clarified that activity on the website refers to: "the purchase and supply of the beverages and other products offered for sale on the website and all that entails" (hereinafter: "website activity").
  4. Performing an action on the site is only permitted to adults aged 18 and over, or to any registered corporation or other legal entity. By entering and using the website, every user or buyer declares and confirms that he/she is 18 years old, or older, otherwise - you are requested to refrain from using the website and placing any orders through it. 
  5. Selling wine and alcohol to minors 18 and under is prohibited by law and constitutes a criminal offense.
  6. These terms and conditions, and the entire site, refer equally to members of all genders.
  7. The company reserves the right to change these terms from time to time at its sole discretion and without the need to give any prior notice. Users will have no direct and/or indirect claims and/or demands against the company.
  8. Since “you never make the same mistake twice”, any mistake, including a mistake in the description of drinks and/or their prices, will not obligate the company, regardless of whether the mistake was discovered before the order was confirmed or after.
  9. In any case of contradiction and/or confusion between these terms and what is specified and/or displayed on the website, the terms will prevail. In addition, in any case of contradiction and/or confusion within the provisions of the terms themselves, the company will determine how to act, and choose the preferred provision.
  10. The information displayed on the company's website, including dates and prices, is the correct and prevailing information for all matters.
  11. Email (newsletter) and SMSs will be sent to users containing the company's services, as well as marketing and advertising information. Such information will only be sent to you if you have given express consent to it, and at any time you can revoke your consent (unsubscribe) and stop receiving it.
  12. The website must be used exclusively in accordance with the conditions detailed in these terms and for legal purposes only, and especially in accordance with the conditions detailed below. The site may not be used in any other way, unless the company's express consent to this has been given in advance, in writing, and subject to the terms of the consent (if given).
  13. Furthermore, copying and using, or allowing others to copy and use, content from the website in any other way, including other websites, electronic publications, print publications, etc., for any other purpose is prohibited; Running or allowing others to run any computer application or any other means, including Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the site is prohibited. Among other things, creation and/or use of the above means to create a collection, selection or database containing content from the site is prohibited; displaying content from the site within a frame, visible or hidden, is prohibited; displaying content from the website in any way - including through any software, device, accessory or communication protocol - that changes their design on the website or removes any content from them, in particular advertisements and commercial content, is prohibited; linking to the website from any website containing pornographic content, content encouraging racism or illegal discrimination, or contrary to the law, or whose publication is contrary to the law or that encourages activity that is contrary to the law, is prohibited; linking to content from the site, which is not the home page of the site ("hyperlink") and displaying or publishing said content in any other way, except if the hyperlink will be made to a web page on the website in its entirety and as is, so that it can be viewed and used in a completely identical way to using and viewing it on the website, is prohibited.
  14. The company is entitled to refuse visitors’ actions on the site, even if they have performed actions on the site in the past, in the cases detailed below. Without detracting from the generality of the above, the company may, at its full and sole discretion, cancel the right of any user to perform actions on the site in any of the following cases:
  15. If during registration on the website, or in any part of the purchase process, the user intentionally provides false or incorrect information;
  16. If a user committed an act or error that harms, or may harm the website, or the company, or any third parties, including the company's customers, employees and suppliers;
  17. If a user has used the site's services to commit an act deemed illegal according to the laws of the State of Israel or to enable, facilitate, assist or encourage such an act by others;
  18. If the user violates any of the provisions of these terms, the terms of any of the binding documents or the terms of any other service that the company may offer;
  19. If the user owes money to the company or companies related to it and has not repaid his debt, even though the deadline for payment has passed;
  20. If the user's credit card or any other means of payment has been blocked or restricted for use in any way.
  21. For further questions and inquiries, and for customer service - please contact the company by phone: 077-910-0355.


Responsibility for using the website

  1. The use of the site is done at the sole and full responsibility of the user. The site can only be used as is. It is not possible to adapt it to the needs of each and every person. No user or buyer shall have any complaint, claim or demand against the company for the service's features, capabilities, limitations or suitability to his needs and requirements.
  2. The company makes an effort to provide proper and high quality service. At the same time, the company does not guarantee that the service on the website will not be interrupted, will be provided in order or without disruptions, will take place safely and without errors, and will be immune from unauthorized access to the company's computers, damages, breakdowns, malfunctions or failures - including malfunctions in the hardware, software or communication to the website - the company's or those of any of its suppliers.


Ordering products through the website

  1. After the buyer has added products to the shopping cart, he/she must enter his/her personal information in the online form provided for this purpose during the ordering process. These details may include full name, date of birth, delivery method (and in the case of pick-up, choosing the pick-up location), exact delivery address, email address, phone, payment method, and any additional details that may be required during the order, such as information about what the courier should do if the recipient is not home. At the company's discretion, these details may be required both in relation to the buyer and in relation to the receiver of the goods.
  2. Obligatory information fields will be explicitly marked. The buyer must provide only correct, accurate and complete details, in order to avoid errors as much as possible in the delivery of the goods, and/or ensure that contact is possible if needed with the buyer and/or the recipient. The buyer hereby confirms the correctness of the details provided.
  3. The company will not make any use of your details, except in accordance with these terms and the site's privacy policy, which are an integral part of these terms of use and purchase and the binding documents.
  4. The company may from time to time decide on additional or other identification methods, at its sole discretion.
  5. Ordering products on the site will be subject to the conditions, restrictions and everything stipulated in the site's delivery terms. For information regarding the distribution areas, delivery dates, shipping fees and self-collection, please refer to these terms.



  1. The company may change the range and variety of products on the site at any time. Therefore, the fact that a certain product was offered for sale on the site at some time does not guarantee that it will be offered for sale in the future. The company does not commit to the scope, availability or minimum variety of any products. 
  2. In the event that one or more of the ordered products is out of stock, the company undertakes to notify the buyer of this via the website, telephone or email address provided, and reserves the right to offer the buyer an alternative product or products of a similar nature and price. If the company's offer is accepted, the buyer's order will be updated. If the buyer refuses to receive a replacement product, the company will cancel his order and refund the payment method. If possible, the buyer will be able to wait for the ordered product to be in stock and the company will be entitled to inform them about its return.


Shopping Cart

Products that the buyer wishes to order on the site will be kept in the "shopping cart" until the order process is completed. The company may set a minimum amount for the purchase of products through the website, as well as set maximum quotas for the purchase of products, in general or of a certain type.


Personal details

  1. If the buyer provides incorrect information when placing the order, the company will not be able to guarantee that the goods will reach their destination. In the event that the products are returned to the company due to incorrect details provided by the buyer, the buyer will be charged for shipping and handling fees. Buyers must make sure to provide accurate and up-to-date details.
  2. The personal details provided at the time of ordering will be kept in the company's database and their use will be made in accordance with the site's privacy policy, which is an integral part of these terms. The buyers are not obliged by law to provide us with these details and this depends on their desire and consent, however we will not be able to process the order without them, and therefore the buyer will not be able to perform any action on the site without providing these details. The payment method is not saved by the company.


A faulty order

  1. In order for the company to be able to provide the buyers with the ordered products, the order on the website must be received and recorded in a proper and orderly manner, containing all the details required to contact the buyer and to ship the products. The company will not deliver the ordered products if the order was not received in its computers, or if it was received in a faulty manner, even if the source of the malfunction is in the company's computers. 
  2. If the buyer is not contacted by the company regarding his order within a reasonable time from the date of placing the order, by phone or e-mail, he must assume that there has been a fault with the order. In this case, it is recommended to contact the company, and it will try as much as possible to find out the source of the problem and assist in placing the order correctly, or cancel it, as requested.



  1. All prices on the site appear on the product pages and are quoted in Israeli shekels (NIS). The prices include VAT, if it applies according to the law, and do not include handling and shipping fees (these will be explicitly stated when placing the order, according to the relevant distribution area).
  2. The company may update the prices of the products on the website from time to time and without the need for prior notice. The valid price of an order is the price published at the time of completing the ordering process (including selection of payment method and confirming the purchase). If the prices were updated before the order process was completed, the buyer will be charged according to the updated prices.
  3. Although the company makes sure to check the prices that appear on the website, sometimes a mistake may occur, as a result of which the wrong price will be displayed on the website. In such case, the company will contact the buyer after placing the order, inform him of the correct price of the product and verify that the buyer is still interested to purchase the product. If the buyer declines to purchase the product at the correct price - the company will not be obliged to supply it, and in this case the buyer will not have any claims against the company. The company does not guarantee that the prices of the products on the website will necessarily be the cheapest, or that the payment terms will be the most convenient.


Payment and Payment Terms

  1. If the use of the payment method has been approved by the credit card company that issued it, or the relevant payment service, the buyer will be notified accordingly and their account will be charged for the cost of the service. The delivery dates will be calculated from the date of receipt of transaction approval from the credit company or the payment service. 
  2. Payment for the products will be made by credit card. The buyer must provide the credit card number, the ID number of the card holder, the type of card and its expiry date, and any additional information necessary for the completion of the order. The company reserves the right to stop the use of any payment method on the site, to allow the use of additional payment methods and to apply different payment terms with regards to the types of credit cards or payment methods accepted by the company.
  3. After entering the details of the payment method and completing the order procedure, a confirmation will be sent to the buyer via email about the receipt of the order details. It should be noted that this confirmation does not oblige the company to deliver the ordered products and it only indicates that the order details have been received by the company.
  4. If it turns out that the payment method provided is not valid, or that the credit card company, or the online payment service, does not authorize the transaction, or that the requested product is not in stock, the company will contact the buyer to complete or cancel the transaction.
  5. The payment may incur various fees charged by the payment service used, and in accordance with the terms of service of those external providers. The buyer is solely responsible for bearing these fees, as necessary. 


Promotions, benefits and discounts

  1. Any change in the details of the order or its price, whatever the reason, will be followed by a re-examination of eligibility for the promotion, benefit or discount. Thus, for example, if a buyer has purchased a product and was entitled to receive a benefit for his purchase, but this product is not in stock, the buyer will not be entitled to that benefit; If the buyer replaced a product, the purchase of which was made using a promotion, with an alternative product that does not qualify for the promotion, the buyer will not be entitled to the benefit that came with the original product; If the total amount of the buyer's order is reduced due to the fact that the number of products supplied to him is different from the number of products he ordered, the buyer may be denied the right to a sale, discount or benefit that would have been granted to him if the amount of the order had not been reduced. These examples do not exhaust the possible changes in eligibility for promotions, benefits or discounts on the site. At the same time, the company will endeavor to notify buyers by phone or email and receive their instructions in the event that their right to a promotion, benefit or discount is denied or changed due to a change in the order details.
  2. The company may offer promotions, benefits, discounts and coupons of various types on the website (subject to the conditions of each coupon as published on the website or on the coupon itself). Subject to the provisions of any law *concerning promotions, the company may at any time stop these promotions, benefits and discounts, or stop using the coupons, replace or change them, without having to give any prior notice. This does not detract from the right of the buyer to use coupons or gift cards that have not yet expired and according to the amount stated in them.
  3. Buyers and users on the website do not have a purchased right to enjoy promotions, benefits and discounts on the website, insofar as this right was granted by virtue of membership in the company's customer club, the right will be subject to and in accordance with the conditions of this customer club and the promotions offered within it. 


Cancellations and product returns

  1. No monetary refund will be given for products for which money was not exchanged.
  2. The company operates in accordance with the provisions of the Consumer Protection Law 1981, with regards to the cancellation of a remote sales transaction, the return of products and the cancellation of ordered services.
  3. The buyer can cancel the transaction and return alcohol bottles, provided that the products are returned intact and undamaged and sealed in their original wrapping or packaging.
  4. Subject to what is detailed above and below, the buyer (the ones placing the order, and not the recipient) may return any product purchased on the website (as mentioned, with the exception of wines and food products), by contacting the company in writing, up to 14 days from the day they were received at the address of the recipient and receive a refund.
  5. With regard to the cancellation of ordered services, such as participation in various events, the buyer may cancel the ordered service within 14 days from the date of the order or from the date of receipt of the order confirmation, whichever is later, provided that such cancellation is made at least two business days, which are not days of rest, before the date on which the service is due to be provided.
  6. The buyer must return the product to the company at his own expense, or alternatively, ask the company to send a courier to collect the product and return it at the buyer's expense (the company reserves the right to refuse this request). The buyer must attach to the returned product his purchase invoice, or a copy of the order confirmation sent by email.
  7. After returning the product, or canceling the ordered service, the buyer will be refunded. If the cancellation of the order is not due to a defect in the product or due to a discrepancy between the product description and the product received, the company will be entitled to charge the buyer a cancellation fee of 5% of the price, or NIS 100, whichever is the lower of the two. It will be clarified that even if the buyer canceled an order before the product was received at the recipient's address, the company will be entitled to charge him the payment of such cancellation fees.
  8. The provisions of this chapter in the conditions do not detract from any right of cancellation or any other right available to buyers in accordance with the provisions of the Consumer Protection Law, including the cancellation of a remote sales transaction by a buyer who is a person with a disability, a senior citizen or a new immigrant. The company makes sure to act in accordance with the provisions of the law. 


Pictures for illustration only

The product images on the website are shown for illustrative purposes only. In addition, there may be differences in appearance, color, size, etc. between the product as it is presented on the website, and the product in reality. For example, photographing wine bottles may include a photograph of the bottle label that includes the vintage year of that wine which is different from the vintage year that is actually sold on the website. This does not impose any responsibility on the company, or anyone on its behalf.


Product warranty

  1. Excessive drinking of alcohol impairs your ability to drive and endangers your personal safety and the safety of those around you. The Ministry of Health recommends that pregnant women avoid drinking alcohol since it may harm the health of the fetus and cause deformities.
  2. The responsibility to check the suitability of the products for their needs applies only to the buyers.
  3. The company will discharge its obligation towards the buyers upon delivery of the ordered products to the shipping address provided on the website when placing the order.
  4. Without detracting from the provisions of any law, in the event that defective products are purchased, the buyer's only right is to exchange them or receive a refund, as detailed above.
  5. The company will not bear any responsibility for any damage caused to the buyer due to delays in delivery, or as a result of the products supplied being defective, unless the delay or defect occurred due to negligence on the part of the company. In this case, the company's liability will be limited to an amount equal to the price of the relevant order.
  6. Warning: the products contain alcohol - it is recommended to avoid excessive drinking!
  7. Excessive consumption of alcohol is life-threatening and harmful to health! 


Data Safety

The company implements information security systems and procedures on the website, by itself and/or through third parties on its behalf. While these systems and procedures reduce the risks of unauthorized intrusion into the company's computers, they are not completely secure. Therefore, the company does not guarantee that the website will be completely immune from unauthorized access to the information stored in it.


Links and advertising commercial activity on the site

  1. To the extent that the website contains links to other websites that are not managed and operated by the company, the company will not be held responsible for the content of those websites and the information published on them, including its completeness, accuracy, relevance and correctness, or for any other detail related to them. The company will not be responsible for any direct or indirect damage, financial or otherwise, caused to the user as a result of using or relying on the content of websites accessed through the company's website.
  2. As part of visiting the site, users may be presented with commercial-advertising information. The source of such information can be either the company or third parties. In cases where the source of this information is third parties, the company cannot guarantee the reliability and accuracy of said information, therefore the user will not be able to come to the company with any complaint, demand or claim for direct or indirect loss or damage resulting from reliance on or use of information provided on the site and which originates from third parties. 


Online contact form

Users may also contact the company through an online contact form found on the website or at the email address: winery@pelterwinery.co.il. When completing the online form, you must provide personal details like order number, full name, address, phone, email address, and additional details. Correct, accurate and complete details must be provided. Incorrect details may prevent the possibility of contacting the user, if necessary. 


Breach and damages

Without deviating from the provisions of any law and the binding documents, every website user or buyer undertakes to indemnify and compensate the company, its employees, managers or anyone on its behalf, in any case of violation of the conditions stated in these terms, or any of the binding documents, or action which is contrary to the provisions of any law. Said damages will cover any expense, payment, loss, loss of profit or any other damage, direct or indirect, monetary or non-monetary, incurred by the company, its employees, managers or anyone on its behalf, including legal expenses and attorneys' fees.


Intellectual Property

  1. All intellectual property rights on the website, including the patents, copyrights, samples and trade secrets, are the property of the company only, or of other third parties who have allowed the company to use them. These rights apply, among other things, to the brand name "Pelter Winery" as well as the domain name of the site, the trademarks appearing on the site (whether registered or not), the trademarks therein ("logo"), the graphic design of the site, the databases therein, including the lists of products, the description of the products, the design of the products, etc., and any other content included on the website, including the website's computer code and any other details related to its operation.
  2. Do not copy, change, publish, distribute, market, translate, publicly display, deliver to the public or make available to it, process, create or make derivative works, sell, rent or make any commercial use of any part of the above, including images, graphic files, texts and computer code, whether by yourself or through or in collaboration with a third party, in any way or means, whether electronic, computerized, mechanical, optical, photographic or audio, or in any other way, without obtaining prior written consent from the company or other rights holders, and subject to the terms of the consent (as much as it will be given).
  3. You may not make any commercial use of the data published on the website, the database on the website, the lists of products and their design and the services appearing on the website or other details published on the website without obtaining the company's prior written consent.



The company respects the user's privacy when using the website. At any time, the user will be able to review the website's current privacy policy, which is an integral part of these terms. Since the privacy policy can change from time to time, it is recommended to review the updated policy document from time to time. 


Changes to the site and termination of service

The company may change the structure of the website from time to time, its appearance and design, the scope and availability of the services therein and may change any other aspect involved in the website, without the need for prior notice. Such changes will be made, among other things, taking into account the dynamic nature of the internet and the technological and other changes occurring in it. By their nature, changes of this type may involve malfunctions and/or initially cause discomfort, etc. The user or buyer shall not have any complaints, claims and/or demands against the company for making such changes and/or for malfunctions that occur during their implementation.

Without detracting from the above, the company may at any time stop providing the services on the website, all or some of them, at its sole discretion. The company is entitled, among other things, to consolidate the website as a separate company or to transfer the ownership of the website to a third party, provided that the rights of the users according to this agreement are not affected by the transfer of ownership.


Changes to the terms of use

The company may change from time to time the terms of use and purchase or any of the terms of the binding documents. If substantial changes are made to these conditions of use and purchase or to the binding documents, a notice will be published on the website's home page 30 days before the changes take effect. If non-material changes are made to these conditions of use and purchase or to the binding documents, a notice will be published on the home page of the site 7 days before they come into effect - unless changes are made to the conditions in accordance with the provisions of any law. In this case, the changes will enter into force in accordance with the provisions of the law. Continued use of the website after the change in terms indicates the user's agreement to the new terms. A user who does not agree to the new terms must cease further use of the site. 

You can review the current terms at any time by clicking on the appropriate link on the website.


Law and Jurisdiction

The law applicable to the use of the website, to any action performed on the website and to these conditions, is the Israeli law only, but international law set forth therein shall not apply. Any dispute that arises between the parties, including a dispute in connection with the use of the website and/or in connection with these terms of use and purchase and/or in relation to any order you have placed through the website, will have the exclusive jurisdiction given to the competent courts in the district of Tel Aviv, Israel.


Exhaustive terms and conditions

These terms exhaust everything agreed between each buyer and user and the company regarding ordering products from the website and using it.