Delivery & Returns Policy

Placing orders and delivery times 

Free shipping for purchases over 448 NIS. For purchases below this amount, the shipping cost is 50 NIS. We reach most parts of the country and try to deliver as fast as possible. The wines are refrigerated during delivery.

Deliveries in Tel Aviv and the center / Jerusalem / Haifa / Ashdod - up to 5 business days

Galilee / Golan Heights / South of Be'er Sheva - up to 10 business days, up to 14 days if remote.

Pick-up is free of charge.

1. Can be picked-up from the winery, Ein Zivan, Golan Heights
2. or from the winery offices located in Moshav Tzofit (by prior arrangement).

*Please select the "pick-up" option 

Returns and Exchanges

The company operates in accordance with the provisions of the Consumer Protection Law regarding the cancellation of a remote sales transaction, the return of products and the cancellation of ordered services.

Buyers can cancel the transaction and return products such as alcohol bottles, as long as the products are returned intact and undamaged and sealed in their original wrapping or packaging.

The buyer may return any product purchased from the website by emailing our customer service up to 14 days from the day of receipt of the products, and receive a refund.

The buyer must return the product to us at his own expense and attach the invoice, or a copy of the order confirmation sent by email. After returning the product, the buyer will be refunded the full price paid.

To make a return or exchange, and for more details, please contact us by email at shop@pelterwinery.co.il.